Returns & Exchanges

The returns policy in the following paragraphs refers to all goods delivered to you from Larghetto Trading, trading as Adagio Teas (www.adagioteas.eu). You will only be able to exercise this right if you are able to ensure that the goods are returned to us in accordance with the paragraphs below. Where a customer qualifies for a refund, Adagio Teas will process that refund within 10 working days of receiving a product that a customer has sent back to us. This allows us time for inspection of the product. Please take into account return postage times.

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep.

Non-faulty items must be returned in their original packaging, in an undamaged and unused condition. 

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order. In these rare cases, we refund only standard postage charges and ask for proof of postage.



We cannot be held responsible for goods that are returned to us that are lost or damaged in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

If you're returning opened tea packages or teaware items that can't be resold, a 35% disposal fee will apply to cover the costs involved. Please see the "Disposal Fee" FAQ for more details.

If an order is returned to us due to a failed delivery because of a wrong or incomplete address provided, a restocking fee will be deducted to cover the shipping costs involved. Please see the "Restocking Fee" FAQ for more details.

Please initiate the returns procedure by emailing our customer service on [email protected] with your order number and the items you wish to return. We will do our best to resolve the issue for you and provide the instructions for the return.

Most of our products can be returned, with a few minor exceptions:

Sample sizes are not eligible for return. Being so small and inexpensive, the cost associated with their return or exchange would outweigh their value.

Custom and/or Fandom Blends are also not eligible for return, because of their individualized nature. Each custom/fandom tea is blended, and packaged per order. It is because of this that we are unfortunately unable to accept returns of these items.

If an item arrives damaged, please email [email protected] to let us know and we'll do our best to assist you.

A disposal fee of 35% applies to tea and teaware items that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a percentage of the company's loss.

Due to health regulations, we must dispose any food returned to us. Therefore, we strongly advise trying sample sizes of our teas before buying large quantities.

A restocking fee equivalent to the shipping charge to the delivery country applies to orders returned to us because an incorrect or an incomplete address was provided, or in the rare instances when all delivery attempts are unsuccessful. Shipping charges to each country can be viewed here.

The fee is assessed to cover a part of the shipping and return charges associated with the incorrect / incomplete address. This applies to all orders, including those that qualify for free delivery.

Please note that the refund of the order minus the restocking fee will be processed only once the returned order is received on our end.

If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please email us and indicate that you received an incorrect item.

Under the Distance Selling Regulations, customers in the European Union have the right to cancel the order within fourteen days of receipt of the goods. They have another 14 days to return the goods.